Author - Seo Admin

patient flow management, qsystem, qmagic

(English) What Is Patient Flow Management System

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Patient flow is the motion of patients via a healthcare facility. It consists the physical resources, medical care, and internal systems needed to get patients from the point of admission to the point of discharge while patient/provider satisfaction and maintaining quality. Improving patient flow is a critical component of process management in healthcare facilities, especially hospitals.

Productive management of patient flow remains an urgent issue for most health organizations. Nurse staffing shortages, emergency department crowding, patient outcomes, complication rates, and even mortality rates have all been addicted to problems of hospital beds and associated stresses on staff when patient volume peaks. To composite, the problem of variability and inefficiencies in patient flow, health care systems face exhausting economic challenges not previously experienced.

Optimizing patient flow encompasses efficiently, quickly, and effectively meeting the request for care by moving patients through care pathways while progressing coordination of care, patient safety, and health results.  Optimizing patient flow, providers seek to successfully match the appropriate amount of resources to each of their admissions. Providers seek to successfully match the appropriate amount of resources to each of their admissions to optimize patient flow.

What Should Be Done In Hospitals?

Creating processes that easing well patient flow throughout the hospital.

Address what will happen when beds are not ready for received patients.

Assure patients in overflow locations receive appropriate care.

Shape how ambulance diversion decrees are made and implemented.

Put patient flow targets and measure progress toward those targets.

Some Benefits of Using A Good Patient Flow Management System

Flexible solutions capable of addressing whole medical department processes, such as emergency departments, outpatients, operating rooms labs, outpatients, and so on.

Solutions can be scaled up from a basic clinic to bigger size of clinics chain or hospitals.

Simple maintenance – remote configuration, meaning there is no need to install hardware or software at staff workstations.

Facilitates patient flow, which increases the level of service.

Entertains waiting for clients with connected digital signage.

Holds guests relaxed and staff in control, this way contributing to the quality of medical care.

Administrate patient “boarding” and work to decrease the extent of time that ED patients are boarded.

Review the outcome of flow management initiatives against stated targets and objectives.

Perform improvement actions when targets are not achieved.

Work tightly with behavioral health providers to preferable coordinate care.

About QMAGIC Technology / Engineering Company

The firm has a lot of queue systems

, kiosks, feedback systems,  and various installations in GCC region including, hospitals, ministries, banks etc.

With our QMAGIC name over thirty years of experience and customer based solutions, we are ready to future with more confidence and honor.

Please visit our website


(English) 10 Advantages Of Using Kiosks In Business

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  1. Multiple Locations

For an entrepreneur who looking to enlarge his business, kiosks may provide a relatively inexpensive way to enlarge. Because extra retail mall space, extra employees and inventory expenses may be very costly, business owners have found that they may expand their original businesses with strategically-set up kiosks. Their kiosks can be set up in shopping centers in different cities where their products can be sold.

  1. Increases Your Potential Customers

Since kiosks are usually placed at strategic locations, you will be able to reach more potential clients. That helps expand your client base, which finally improves your company’s ability to sell more products.

  1. Positive Effect For Customer Buying Experience

Kiosks may provide to customers with detailed information about services and products. Since kiosks are smoothly accessible, customers will find it appropriate to visit a kiosk for inquiries such as feature comparison, product pricing.

  1. Kiosks Take Control Of Stress

Transactions are very fast in kiosks so there is a reduction in delays, queues, and people stress.

  1. More Profitable Businesses

When it comes to labor Kiosks can cut a lot of time and cost for businesses. Interactive kiosks may be used instead of staff. You don’t need to pay a salary to a kiosk, so you can save money. Also, since kiosks may provide your clients with answers to many of their purchasing concerns, you can focus your labor costs on sales professionals to further improve your total sales volume.

  1. Helps Saving The Time

You can use a kiosk to support your business operations to help save time. For instance, you can have both a kiosk and a cashier helping to check out clients. This will reduce waiting times by up to 50%. Hereby, your clients will have a more positive experience at your shop and will be more likely to return.


  1. Helps Influencer Marketing

Kiosks supply a big opportunity for branding and advertising purposes. You can design the outer of your kiosks according to your specific corporate image, such as the logo, color scheme, taglines, etc. The opportunities for messaging are infinite.

  1. Validation of Your Product Ideas

Shopping Center kiosks and carts may serve as testing grounds for your new products and might help generate public interest.

  1. Offer Multiple Optional Services

Modern kiosks can be multifunctional with their complex software. As well as the main function

, there is the option of adding extra services to self-service kiosks.

10. They Can Interface With Mobile Technology

Any more self-service kiosks have been adapted to associated with mobile technology, a lot of further advantages have become apparent.

What is Queue Management Systems

Queue management is a set of principles intended at controlling customer flow and streamlining the queuing experience. An important point is queue systems is not something that is needed sometimes. It needs to be a continuous process to bring results.

Queuing Theory is a concentration of mathematical models of various different systems that take as inputs parameters of the below elements and that provide quantitative parameters defining the system performance.

Let’s look at the basic elements of these queue systems.

Queue defines a certain number of clients waiting for service.

Service defines some activity that takes time and that the clients are waiting for.

Arrival describes the method customers enter the queue system.

Output defines the method customers leave the system. The output is generally ignored by theoretical models, but sometimes the customers who left the server go into the queue again

The Population of Customers can be considered either closed systems (limited) or open systems (unlimited). Open systems population represents a theoretical model of systems with a large number of possible clients (a bank branch or a motorway petrol station). Example of a closed systems population can be a number of processes served by a computer or a certain number of machines to be repaired by a serviceman. It is necessary to think the term “clients” very common. Clients can be people, computer processes and machines of various nature, etc.

System capacity (Maximum Queue Size) is the max. the number of clientss that can wait in the queue. The queue is every time limited, but some of theoretical models accept an unlimited queue length.

Some customers are forced to renounce without being served If the queue length is limited.

Tips for reducing customer service queues:

Decrease response times

Collect all the information

Prioritizing for customer requests

Assure the request finishes in the right hands

Help your clients help themselves

There are Queue Management Systems to make all these practices in the most effective way. Choosing the most optimal system for your own needs will increase the quality of your service.

What is Qmagic Queue Systems

It is a complete Customer Experience platform which is conceived to set you outside of your competitors. Follow up real-time branch Dynamic and Analytics Customer Intelligence while providing Insight and Answers for Customer flows.

Qmagic Queue Systems provides a range of touch points that are designed to set you apart from the competition. Designed to aim you create a service delivery environment where clients can enjoy a pleasing experience which result into the best level of customer satisfaction.