(English) Electronic Queue Management System

patient flow management, qsystem, qmagic

(English) Electronic Queue Management System

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Our state of the art queue management systems and our proven queuing solutions enable you to increase service efficiency, decreases customer wait time and increases revenue. Standing in a queue or waiting for your turn is not anyone’s favourite activity. It is the low quality of service which results in long waits thus decreasing the efficiency of the organization. Many industries face enormous customer footfall and companies have to serve more people than it can handle. Electronic Queue Management System Consulting help firms and their employees to manage, track and prioritize the service to ensure timely and efficient delivery to every customer.

Did you know that customers always overestimate their wait time by 50%? Waiting is extremely frustrating, distressful and time-consuming. We provide our client’s with exceptional customer experience through Single & Multiple line queue system & Virtual Queue Systems. Our solutions help reduce wait time, provide fair delivery and in return eliminate stress. Our queuing systems are designed taking into account various industry needs and practices. We offer both Single Line and Virtual Queuing systems allowing us to enhance the customer experience in any environment.

Single Line Queue System

Our single line queue system is an ideal solution for one service environments thus optimizing the space and enhancing your business’s operational efficiency. This is the most simple and basic system which offers a push button service whereby the teller/agent instantly calls the next customer in the queue. This system is also equipped with a ticketing dispenser

, and display units alerting the customer to proceed to the available counter. Moreover, more than one single line queue systems can also be integrated together allowing more teller’s/agents to serve increasing customers. Our state of the art virtual queue management system makes sure that the customer is entertained by the right agent/teller or the service specialist as per the user’s requirement.

Our virtual queuing system is intelligently designed to increase service efficiency and customer satisfaction rates. Our years of experience and technological advancements have allowed us to create a perfect queue system which enhances customers experience by reducing the perceived and actual customer wait time through the effective and intelligent use of our digital signage solutions. This advanced queuing system frees the customer from waiting in long queues and creates a much pleasant and favourable environment whereby the user/customer can indulge in impulse buying.

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